Hooray! Our Policies

Order Process

Once an order is placed, the customer will receive a confirmation notification with an attached invoice.

A proof will be sent within 1–2 business days. It is the customer's responsibility to carefully review the proof and verify that all spelling, artwork, layout, dates, and other details are correct. Any changes or corrections should be communicated before approving the proof.

Once the proof has been approved, production will begin. Orders totaling more than $100 must be paid in full prior to the start of production.

When the order is complete, the customer will be notified by text message, email, or both.

Standard production time is approximately 5 business days after proof approval and receipt of payment, if applicable. Please note that turnaround times may vary depending on seasonal demand.

Large orders may require 5–10 business days or longer, depending on order size, material availability, and production requirements.

Payment Policy

Payment is due in full at the time of pickup unless otherwise arranged in advance.

For all orders totaling more than $100, full payment is required prior to the start of production. Production will not begin until payment has been received.

Custom and personalized items are made specifically for each customer and, therefore, orders cannot be canceled or refunded once production has begun.

Hooray! The Engraving Shoppe reserves the right to require payment in advance for any order at management's discretion.

Proof Approval Policy

Proofs are provided for all custom orders. It is the customer's responsibility to carefully review all proofs for spelling, grammar, layout, dates, and other details before approving them.

Once a proof has been approved, production will begin. If an error is discovered after production that was present on the approved proof, the customer will be responsible for any correction or remake fees.

Graphic Design Policy

All orders include basic graphic design services, such as adding text and arranging the layout of customer-provided artwork.

Additional graphic design charges may apply if artwork requires extensive editing, manipulation, recreation, or other custom design work requested by the customer. Any additional design time will be billed at the current graphic design rate.

Refund & Cancellation Policy

Orders may be canceled at any time prior to the start of production. Once production has begun, the order cannot be canceled and payment is required in full.

Because our products are personalized and custom-made specifically for each customer, completed items are non-refundable and non-returnable.

Shipping Policy

If your order arrives damaged during shipping, please contact us as soon as possible. We will work with you to file a claim with the shipping carrier. In most cases, shipments are covered by carrier insurance.

Please retain all original packaging and damaged items, as they may be required to process the claim.